Mercure Brisbane Spring Hill

I enjoyed my stay at the Mercure Spring Hill and would stay again. Bedroom was massive and it was great having a balcony with a big window and being able to open the door for fresh air. Room was well appointed: plenty of towels and coat hangers, tissues, soap and shampoo etc. The bed was comfortable. Staff were friendly and very helpful.

We were meant to be flying to North Queensland but our flight was turned around due to fog. We arrived back in Brisbane airport at 11.30 pm and were told we needed to find our own accommodation and return to the airport at 6am the next day. I was able to book a single room at the Mecure for myself, my sister and her teenage children. When we arrived at the Mecure the night manager was dealing with an aggravated guest who seemed to be making unreasonable demands. She handled the situation calmly and efficiently and then did everything in her power to turn an unpleasant situation for us into something a lot more comfortable. We cannot thank her enough for the consideration she showed to four very weary travellers

Staff in every area were exceptional, we had a pillow issue which was sorted very quickly. Noise travels through the building a lot. We were upgraded to celebrate a birthday and anniversary, very spoilt with fruit/chocolate plate and wine, lovely unexpected touch and greatly appreciated. Dinners at the restaurant were great, Staff member Isis was very attentive. The free bus directly at the front of the building made getting to the city very easy. We will definitely return.

The staff we very friendly and welcoming. We had the family room and it was very spacious with a separate lounge/ living area and the kids had a separate room to the adults which was great. The bathroom had a bath which would be good for families with younger children. Our room also had a large balcony with city and park views. Buffet breakfast had a nice variety with the barista coffee included in the price.

Clean room and comfortable bed and pillows. Beautiful park across the road. Easy access to city and public transport. There is even a free loop bus around Spring hill allowing easy access to city. The staff were always friendly and helpful.